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FREQUENTLY ASKED QUESTIONS:
How’s it made?
After boiling the yak milk, it’s cooled down and centrifuged removing all the cream (fat). The fat free milk is boiled and mixed with lime and salt for few hours until it coagulates. During this process, the lactose gets removed leaving just the protein making it digestible. The thick paste (cake) is spread over hemp cloth and squeezed extracting all the moisture typically pressed by rocks. This process continues for almost two weeks where the cake turns into a rock hard. The hardened chew is cut into different shape and sizes and smoked for four months to give it the flavor dogs just love.
Are these fattening for dogs?
The fat is removed at the very early stage of the production process leaving the fat content less than 1% Isn’t salt included in the chew bad for dogs? The salt is simply used as a flavor enhancer so it is almost nonexistence in the production of these chews.
What to do with leftover piece?
There is zero waste with these Dog Chews. Simply microwave the leftover piece for 45 seconds, let it cool down for 2 minutes and give the yummy Puff to your dog.
Do I need to refrigerate the chew?
No, you do not need to refrigerate the Dog Chew, but make sure to store in cool dry place and keep it free of moisture.
Do they expire?
As long as kept dry, they will last 3-4 years.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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